Returns & Refunds

We want you to be completely satisfied with your Lorenova purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.

You may request a return within 7 days of delivery, provided:

• The item is unused, undamaged, and in its original condition.
• The item is in its original packaging with all tags and protective materials intact.
• You have your order confirmation or proof of purchase.

The following items are not eligible for return:

• Bespoke / custom-made pieces — items made to your specific requirements cannot be returned.
• Sale or clearance items — unless they arrive damaged or defective.
• Items marked as final sale at the time of purchase.

• Refunds are processed to the original payment method used at the time of purchase.
• Please allow 5–7 business days for the refund to reflect in your account after we confirm the return.
• Shipping charges (if any) paid at the time of purchase are non-refundable, unless the return is due to a defect or error on our part.

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item. This ensures the fastest processing time.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Photographs of the damaged item and packaging.
• Your order number.
• A brief description of the issue.

We will arrange a free return pickup and send a replacement or issue a full refund, including any shipping charges paid.

• Defective or wrong items: We will cover all return shipping costs.
• Change of mind: Return shipping costs are borne by the customer.

For any questions regarding returns or refunds, please contact us at hello@lorenova.com or visit our contact page. We respond within 24 hours.